FAQS

1. Are you accepting new clients?

Glitterati Nail Lounge is always accepting new clientele.

All new clients are required to pay a retainer of 50% at the time of booking.

2. I'm a new client and my appointment was cancelled?

All new client appointments MUST be booked under the "New Clients" tab on the booking page and have paid the 50% retainer. Failure to do so will result in the appointment being cancelled.

3. I do not want to pay the retainer now can, I pay at my appointment?

While we understand life happens Glitterati will NOT be able to accept any retainers at the time of service. The 50% MUST be paid when booking.

4. What payments do you accept?

Glitterati Nail Lounge accepts the following:

Cash

Zelle

Verified Card placed on file when booking.

We DO NOT accept Cash App

5. Do you accept walk-ins?

We DO NOT accept walk-ins. Glitterati Nail Lounge is appointment only.

RETURN POLICY

BODY BY GLITTERATI

Due to the essence of our products, we do not accept returns. We will gladly exchange item(s) that may have been damaged during transit. If you receive a damaged item, please contact us within 48 hours of receipt. Please take a picture of the item(s) along with the original packing slip. Please be sure to include a detailed description and email your exchange request to:

info@glitteratinails.com

Once your request has been reviewed and accepted (within 48 hours), you will receive an email which will outline detailed instructions to return the damaged item(s). In the interest of maintaining the integrity of our products, please be mindful that items that have been opened or used will not be accepted for exchange. If you are unable to identify an item you would like to receive in exchange for the damaged item, you may request store credit which will be valid for six (6) months from the date of issuance. We apologize in advance for any inconvenience this may cause.